Very poor experience. I messaged plusnet on Twitter and had no reply. No working mobile and paying 2 contracts, customer service - not 2020-12-16 15:50:05 @pct271 @plusnethelp 2 Calls from "J" at Plusnet same technical issue with BTW being escalated again (nth time!) Please DM me, my phone not working after i change providers to plusnet, broad band works ok, but plusnet have not informed open reach that i have changed phone providers, Plusnet nightmare update ? @Plusnet I’ve had no internet since 4pm on Friday. In Edinburgh they seem terrible. I have no problems with my 80Mb Plusnet line, but a colleague has terrible with 500+Mb Virgin all the time. @theurparanoid @xStormxBringeRx You know what? General mobile help . Hello @Plusnet do you have anyone in customer service today? @e_german_82 Thanks, @Sophtwin2 @KateSlaterPR @Plusnet They are awful, currently on my second set of 30min holds having been cut off after the first. Is this Customer Service ? We have pretty bad reception in the home, and working from home is an issue without mobile contact. Independent outage monitor Downdetector has registered over 480 reports from Plusnet customers claiming their respective service is not working as normal. Ruth Ramsden (@RuthRamsden) reported 5 hours ago @JuliaHB1 @VodafoneUK Lightweight. ?‍♀️ Plusnet engineer installed a phone line this morning and set a router. Not. Plusnet Mobile using EE's 4G, 3G and 2G network is basically the best thing about joining them. Mine stopped today been off 3 hours now. And great customer service. The least you could do is update your site to admit there is an issue and you are working on it, @pabreen8924 @plusnethelp Morning! There are three ways to request a Plusnet PAC Code: Online: You can get a PAC Code from Plusnet by logging in to the Plusnet Mobile account website . It's continuous and becoming quite annoying now. @Plusnet Hi we have a problem with our business internet connection. What's going on? She relies on support from family via virtual access and now so near to Christmas, will be left isolated. @plusnethelp I have purchased a new tplink router as reading issues people are having with the plusnet hub I have no faith in it. @HannahRose1401 @Plusnet @plusnethelp I get issues on Plusnet with prime too. Superfast should be supershite. This should not be happening, So glad I’m paying for @plusnethelp @Plusnet and so far in the last hour it’s crashed 5 times! Called the helpline this morning, on hold 38mins then get cut off !! I thought it was supposed to be the best but it’s absolutely awful!! I tweeted yesterday and you havent even responded! ?. Can we invite @RealJaffaCakes – or do they not count as biscuits?! @Plusnet seems the WiFi not working any advise Wrexham? Day 3 they say the new order has strangely not been completed. I've been with them for aeons and had very few problems. @plusnethelp @plusnethelp Hi @plusnet. I've tried yr customer service line but they are busy and won't accept calls ?? I hate this company, worse than talktalk. Yet they have not informed customers of issues. @plusnethelp Hi @plusnet. It takes 30 minutes to talk to one of your team, all they do it to do a spot check on the broadband then another team closes the ticket which is impossible to reopen. Still waiting for customer service to at least apologise. @julia_melville @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. Don't you just love paying for an intermittent service and being ignored by customer service #AppallingService. This is why I have been quiet babes xx. :(. Except I don’t get it on any other streaming service, just prime and it’s doing my nut in. i'm done with your ****, we're moving off once we get the chance, this is absolutely unacceptable. Third repeat of Slade... @Plusnet Call took c 45 mins, most of it on hold. Plusnet Mobile; Lycamobile Sim Not Working (Today) posted on January 17, 2020. Bolt-ons. The award for worse wait time for customer services must go to @Plusnet 1hr and still waiting to get my “problem” resolved of having my phone line connected! Major issues and I'm working from home. Anyone else having this problem with Sky? "J" will provide update within the next 24 hours. @andreah75758486 @Plusnet Did you get through to them eventually? All the info about Roam Like at Home, and the benefits it has for your mobile plan. Instead, they specialise in 30-day rolling contracts. @plusnethelp Having issues with Apple products disconnecting from wifi regularly when PCs and Android are not affected. I’ve spoken to one of your colleagues but we didn’t get very far as Google was down, we got cut off the call and she didn’t ring back! ?. Pushed from company to company. #plusnet, @plusnethelp @Plusnet Can someone check my connection please? The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was floated on the Alternative Investment Market.On 30 January 2007, Plusnet was acquired by BT Group, but it continues to operate as a separate business. @plusnethelp Is there a reason why Plusnet are routinely ignoring my open service ticket? Is there a problem with #plusnet at the moment? Plusnet users are complaining about a major outage this morning which appears to have hit the firm’s mobile network. @Plusnet seems the WiFi not working any advise Wrexham? It's continuous and becoming quite annoying now. @plusnethelp I’m going to start the 12 days of Christmas. @andywg Of […] Should have been connected last Friday ? To make matters worse, your live chat is down! I did it yesterday and tonight for the first time I’ve got issue with no internet. Plusnet don’t seem to have taken over my line. Not a week gone by since the switch from Life mobile to Plusnet and already my current accounts page is showing mistakes with my current usage showing from … Still being processed. I had an open issue about this, which you acknowledged @virginmedia looking more appealing by the minute. @mariepercival @Plusnet @plusnethelp Google, YouTube discord are down due to server outages, may be connected. Eventually had to link hub to pc and log on as admin. And yet their web site states there are no issues. Is there a problem with #plusnet at the moment? @Plusnet just done care! Having issues? So much for a maximum of 72hrs to fix a problem. He said the internet services will be available after 15 min but the signal is still red and no services yet! Or will you contact me and fix it? Engineer came 2 days late and said he didn't know how to install a phone line. @JayTayJRT #ThatllDo https://t.co/bWKBzIR0zU. "J" will provide update within the next 24 hours. #Plusnet. Explain. @chrisroast @plusnethelp Village spent six months in the Bermuda Triangle of Openreach, BT and plusnet. @katelettuce @MichaelRosenYes @virginmedia I would wholeheartedly recommend Plusnet. For those wondering why Plusnet upload speeds look so low it is worth pointing out in Q1 2020 30.2% of Plusnet speed tests carried out were identified as using ADSL2+, a further 47.5% on the VDSL2 40 down and 10 up service and 21.4% on the VDSL2 80/20 product. @plusnethelp Hey Plusnet! Complaints about Plusnet In the last week it seems to have blocked the app completely from use. To. My network connection is as stable as Chernobyl at the moment, trying to work from home with little or no success! can’t get over the fact I’ve been having problems with PlusNet and their solution was to plug my laptop in with the Ethernet cable into the box they installed into my sons nursery, that their WiFi doesn’t work with Apple devices and have I tried turning it off and back on again? Im on my second plusnet router thats now not working. If your Plusnet broadband does not work when you are plugged directly into the test socket, the issue is external to your property. @Plusnet @plusnethelp update I’ve been on hold for 2 hours 40 minutes and still no internet after 24 hours... @SithGamiing Roam Like at Home with your Plusnet Mobile. You charge me full price, for half the service, it's not very nice. Avoid Plusnet at your peril. What's going on? He is refusing to pass me on to someone else to try and help. @SkyHelpTeam I've posted a request for help on the community forum on Tuesday, where other people seem to have got help, but have had no help there. Mobile bolt-ons The Plusnet Mobile App is a great way for all Plusnet Mobile customers to take control of their mobile account, no matter where they are or when they want to do it. Can’t get through on phone even after hanging on for 39 mins. Plusnet don’t seem to have taken over my line. @plusnethelp @Plusnet Can someone check my connection please? This appears to have rectified the issue. Thanks. @admiralsniece Or did you turn me off? It says authentication problem. Plusnet is part of BT. Thanks. @Plusnet all this lovely publicity about caring and helping and yet the service is deteriorating and no response to tweets or from the help line. Now download speed is less than 1mb/sec. Had a few issues this week alone, nevermind this year. My network connection is as stable as Chernobyl at the moment, trying to work from home with little or no success! What's happening? @Plusnet @plusnethelp I've had no internet for 24 hours. And yet their web site states there are no issues. Just the alarm and cameras go sort out now, oh joy! Please can someone contact me about this. ... Will Plusnet Mobile SIMs work in any phone? @plusnethelp @plusnethelp Hi Plusnet, do you know if there any outages in the KW postcode region, only my Granny says she's had no internet for the past few hours. Davids5443 is my plusnet username. @gracemaggysmith Take a closer look at Plusnet Mobile’s Sim-only deals. Still no internet or landline. I am attempting to get broadband setup for my father who is shielding. We still love them though! This evening Plusnet customers have complained they are unable to access their internet and … As y… EE?) UN gegrayson (not the one I gave earlier!). if i hear that depressing coldplay number again I may take to the gin. Terrible way to treat customers @plusnethelp - I rang 2 days ago with tech issues and you didnt even log my issue as I would have had an email ticket! Is anyone else having constant issues with @Plusnet broadband cutting out? So after tweeting you twice and DMing you & zero response, forced to call & discover NO you do not offer any deals for current mobile customers for BB. Could you please suggest me what to do? Anyone got any recommendations (plusnet? If you have any tips or frustrations you wish to share, please leave a message in the comments section! Please always check with your mobile network provider what additional charges may apply when dialling us from your mobile. @Plusnet @plusnethelp so you read my tweet reply then ignore the reply so I still am no further forward and your live chat and phonelines are down what sort of shambles service are you operating I want this sorted asap!!! Aylesbury, Birmingham, London, Southampton, Rowley Regis, Isleworth, Thruxton, Slough, Bristol, Cheltenham, Kettering, Middlesbrough, Liverpool, Manchester and Banbury. @plusnethelp can anyone help please? @plusnethelp I have purchased a new tplink router as reading issues people are having with the plusnet hub I have no faith in it. @Plusnet I’ve cancelled my BB from the 6th Jan. Since moving home no internet now for 3 weeks!! Very helpful. @plusnethelp @Plusnet. Day 25 @Plusnet broadband down for 14 hours and system/portal down so your teams can’t do any testing or contact OpenReach #sortit please ? I thought it was supposed to be the best but it’s absolutely awful!! Purely a Plusnet issue, And yet house next door on BT has download speed of 68mb/sec. I have contacted you previously regarding the issue of either no internet or extremely slow internet and a permanent solution has not been found by Plusnet @plusnethelp @AnthonyHewlett6 Please can someone contact me about this. @DPMiller82 I messaged plusnet on Twitter and had no reply. Praying it starts working before I start work on the morning. What are the Plusnet settings for this please? What info do I need to set up a new router. Pretty urgent as I have no internet and have a full working day to get on with! @Tim_JC All you need to know about paying for your Plusnet Mobile service. Don't you just love paying for an intermittent service and being ignored by customer service #AppallingService. I am now having to use my PAYG mobile … @matt303 An Openreach issue or Plusnet's? The mysterious outage affected mobile internet customers only, and started at … It takes 30 minutes to talk to one of your team, all they do it to do a spot check on the broadband then another team closes the ticket which is impossible to reopen. My internet has been down for almost an hour and I still haven't got through to anyone on the helpline despite being on hold for well over half an hour. Been on hold for an hour! @hunterathelen1 Can’t see much as @Plusnet only gives me text at the moment.. @OpenreachHelp Openreach fiddling about with system again I would think. @plusnethelp Is there a reason why Plusnet are routinely ignoring my open service ticket? @Jessie_XL @joethomasld Hi Joe if your services are still active with Plusnet you will need to speak to them about any issues on your line we'd only be able to look at this once your service is active with us ^Alannah, @DavidSh29974482 @Plusnet are there any Internet problems? @plusnethelp. So internet has been up and down for past few days. Pls help, @peter_divers Sort it out! Day 25 @plusnethelp - 2Mbps Down; 0.5Mbps Up. @thekrzr my phone not working after i change providers to plusnet, broad band works ok, but plusnet have not informed open reach that i have changed phone providers, @Coxreeves3 @CrispMermaid @Plusnet as an ISP you have not been successful over the past few weeks Providing 80% geographic and 99% population coverage across the UK, you’ll rarely struggle to fill those signal bars. Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. I’m not receiving any response nor being put back in touch with your colleague Paul Stainforth who was kindly trying to resolve this long-standing issue.Who can I escalate this complaint to? @Plusnet, we've not long just met,yet I have to let you know, as far as the speed of my internet, I find it incredibly slow.Downloading's a pain, uploading,the same, I'm going insane. Or better yet, a cuppa and a [virtual] par-tea? #plusnet does not do you proud absolute joke !!! I've had my broadband plugged into the test socket as asked to for over a month, and no more comms from you?! Plusnet doesn't have its own stores. Now download speed is less than 1mb/sec. Plusnet is part of BT. Took them six months last time to fix it., @plusnethelp Still waiting for an update re Broadband connection. @Plusnet router keeps rebooting. @Plusnet website saying no broadband issues, but our street been out for hours... any clues??? Download it to get fast access to your bills, current and remaining allowances, your Bolt-ons and Smart Cap spend limit. @JeremyB_Writer Plusnet Mobile appears to have crashed this morning, leaving users unable to make or receive calls. Just add one of our bolt-ons. No communication. Totally useless. Working????????????????. Jessie_Xl @ plusnethelp no landline or broadband currently 35 minutes on hold 38mins then get cut off!. Have no problems with my 80Mb Plusnet line, but a plusnet mobile network not working has terrible with 500+Mb all... No issues let alone paid extra for supposedly better speed paulcooper1972 @ Plusnet internet down since afternoon... @ JuliaHB1 @ VodafoneUK Lightweight @ Phielalu @ HannahRose1401 @ Plusnet Hi we have pretty bad in. @ thisJanScott @ katelettuce @ MichaelRosenYes @ virginmedia I would wholeheartedly recommend Plusnet issue is to. Has strangely not been completed not been able to connect to the internet services will be reconnected on JANUARY! 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